Terms of Service
Brand Name: Ozvella
Legal Company Name: Zhengzhou Yujia Information Technology Co., Ltd.
Business Owner: Liu Dan
Website: ozvella.com
Customer Support Email: service@ozvella.com
Terms of Service
Welcome to ozvella.com. These Terms of Service describe the rules and conditions that apply to your access and use of the Ozvella website.
Ozvella is owned and operated by Zhengzhou Yujia Information Technology Co., Ltd.
By accessing our website, browsing products, or completing a purchase, you agree to these Terms of Service and all related policies published on ozvella.com.
1. Website Use
You may use ozvella.com only for lawful shopping and personal purposes.
You agree not to:
- Use the website for illegal activities.
- Attempt to access restricted areas of our systems.
- Interfere with website security or operation.
- Provide inaccurate personal or order information.
- Copy or misuse website content without authorization.
2. Product Information
Ozvella makes reasonable efforts to ensure that product descriptions, images, pricing, and availability information are accurate.
Minor differences may occur due to product improvements, manufacturing updates, or display settings.
3. Orders and Purchases
Customers are responsible for providing accurate information when placing orders through ozvella.com.
Ozvella reserves the right to review or refuse orders under certain circumstances, including:
- Payment authorization failure.
- Incorrect customer information.
- Suspected fraudulent transactions.
- Product availability issues.
- Pricing or listing errors.
4. Pricing and Payments
Prices displayed on ozvella.com may change when necessary.
Payment must be successfully completed before order fulfillment begins.
All payments are processed through secure third-party payment providers. Ozvella does not store complete payment card information.
5. Shipping Terms
Shipping procedures, delivery estimates, and tracking information are described in our Shipping Policy.
Customers are responsible for providing complete and accurate shipping information.
6. Returns and Refunds
All returns and refund requests are handled according to the Ozvella Returns & Refunds Policy.
Customers should review return requirements before submitting a request.
7. Intellectual Property
All content displayed on ozvella.com, including text, images, graphics, logos, and other materials, belongs to Ozvella or authorized content providers.
Unauthorized reproduction, distribution, or commercial use is prohibited.
8. Third-Party Services
Ozvella may use third-party providers for payment, shipping, website services, and customer support.
These providers operate according to their own terms and privacy policies.
9. Policy Updates
We may update these Terms of Service when necessary to reflect changes in our services, operations, or customer experience improvements.
Updated versions will be published on this page.
10. Contact Information
Email:
service@ozvella.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM