Shipping Policy
Brand Name: Ozvella
Legal Company Name: Zhengzhou Yujia Information Technology Co., Ltd.
Website: ozvella.com
Customer Support Email: service@ozvella.com
Shipping Policy
At Ozvella, we aim to provide customers with clear, transparent, and reliable shipping information.
This Shipping Policy explains order processing, delivery estimates, shipping costs, tracking, and delivery support.
Order Processing Time
Orders are generally processed within 1-5 business days after payment confirmation.
Processing includes order verification, product preparation, packaging, and shipment arrangement.
Estimated Delivery Time
Estimated delivery time is 10-20 business days after dispatch.
Delivery times may vary depending on destination, shipping carrier conditions, customs procedures, weather conditions, holidays, and other external factors.
Shipping Fees
Shipping costs will be calculated and displayed during checkout before payment confirmation.
Shipping fees may vary depending on:
- Delivery destination
- Selected shipping method
- Order size and product characteristics
Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or trusted partner facilities depending on product availability and delivery requirements.
We work with reliable logistics partners to arrange efficient transportation.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking information may require additional time to become active after shipment.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
If incorrect shipping information is provided, please contact us immediately:
service@ozvella.com
Delivery Delays
Although we work with reliable shipping partners, unexpected delays may occasionally occur.
Possible causes include:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- Transportation interruptions
Lost Package Assistance
If your tracking information has not updated for an extended period or your package appears to be lost, please contact our customer support team with your order number.
Our team will review the available information and provide appropriate assistance.
Contact Us
Email:
service@ozvella.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM