Returns & Refunds Policy

Ozvella Returns Information

Brand Name: Ozvella

Legal Company Name: Zhengzhou Yujia Information Technology Co., Ltd.

Website: ozvella.com

Customer Support Email: service@ozvella.com

Returns & Refunds Policy

At Ozvella, we aim to provide customers with a clear, fair, and convenient after-sales experience.

This Returns & Refunds Policy explains return eligibility, return procedures, shipping responsibilities, and refund processing timelines.

Return Window

Return Period:

Eligible products may be returned within 30 calendar days after delivery.

Return Eligibility

To qualify for a return, products must meet the following conditions:

  • The item must be unused and in original condition.
  • The product should include original packaging and accessories where applicable.
  • The item must not have damage caused by misuse, accident, or improper handling.

How To Request A Return

Before sending any return package, customers must contact our support team.

Please contact:
service@ozvella.com

Please provide:

  • Order number
  • Customer name
  • Reason for return
  • Photos or supporting information when applicable

Returns Address

Returns Address:

3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

Return Shipping Responsibility

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Damaged Or Incorrect Items

If you receive a damaged, defective, incorrect, or materially different item, please contact us as soon as possible.

Our customer support team will review your request and provide an appropriate solution.

Refund Processing Time

Refund Timeline:

Approved refunds will be processed within 5-10 business days after the returned item has been received and inspected.

Refund Method

Refunds will be issued to the original payment method used during checkout.

The actual time for funds to appear in your account may vary depending on your payment provider or financial institution.

Contact Us

Email:
service@ozvella.com

Contact Phone Number:
+1 (989) 682-2410

Hotline Service Hours:
PDT 9AM-6PM