FAQ

Frequently Asked Questions

Brand Name: Ozvella

Legal Company Name: Zhengzhou Yujia Information Technology Co., Ltd.

Customer Support Email: service@ozvella.com

Frequently Asked Questions

Welcome to Ozvella Support

Find answers to common questions about products, orders, shipping, payments, returns, and customer service.

1. What is Ozvella?

Ozvella is an online retail brand providing carefully selected lifestyle products and practical everyday solutions for customers.

Ozvella is operated by:

Zhengzhou Yujia Information Technology Co., Ltd.

2. Who operates Ozvella?

Ozvella is owned and operated by:

Zhengzhou Yujia Information Technology Co., Ltd.

Business Owner:
Liu Dan

3. What products does Ozvella sell?

Ozvella offers lifestyle-oriented products, including everyday essentials, household solutions, personal accessories, and practical items designed for modern living.

4. Where does Ozvella serve customers?

Ozvella primarily serves customers in the United States market through our online store:

ozvella.com

5. How long does shipping take?

Orders are generally processed within:

1-5 business days after payment confirmation.

Estimated delivery time:

10-20 business days after dispatch.

6. How can I track my order?

After your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

If you need tracking assistance, please contact:

service@ozvella.com

7. Does Ozvella accept returns?

Yes. Eligible products may be returned within 30 calendar days after delivery.

Customers must contact our support team before sending any return package.

8. Where should I send my return?

Returns should only be sent after receiving return instructions from our customer service team.

Returns Address:

3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

9. How long does a refund take?

Approved refunds are processed within:

5-10 business days after the returned item has been received and inspected.

The final posting time depends on your payment provider or financial institution.

10. Are payments secure?

Yes. Payments are processed through secure third-party payment providers.

Ozvella does not store complete payment card information.

11. How can I contact Ozvella?

Email:
service@ozvella.com

Contact Phone Number:
+1 (989) 682-2410

Hotline Service Hours:
PDT 9AM-6PM